Managed IT, RMM & Security
CyberSecure Packages
Three managed-service tiers that build on one another — proactive Remote Monitoring and Management (RMM), endpoint security, patching, system maintenance, support, and incident response. Contact us for pricing.
Choose your tier
Protection that scales with you
Each tier includes everything in the one before it, so you can start with essential coverage and step up as your needs grow.
“Traci and her team have been taking care of our IT systems for more than 10 years now. Great company.”
Service levels
Service Levels & Response Targets
How quickly we engage is based on incident priority and your CyberSecure tier — higher-priority incidents and higher tiers get faster response.
Critical (P1)
Active security incident, ransomware, system down, or major business disruption.
- CyberSecureSHIELD
- 1 hour
- CyberSecureDEFENDER
- 30 minutes
- CyberSecureFORTRESS PRO
- 15 minutes
High (P2)
Significant security alert, major function impaired, or single-user outage.
- CyberSecureSHIELD
- 4 business hours
- CyberSecureDEFENDER
- 2 business hours
- CyberSecureFORTRESS PRO
- 1 business hour
Medium (P3)
Non-urgent issue with a workaround available, minor service impact.
- CyberSecureSHIELD
- Next business day
- CyberSecureDEFENDER
- 8 business hours
- CyberSecureFORTRESS PRO
- 4 business hours
Low (P4)
General questions, standard requests, and informational items.
- CyberSecureSHIELD
- 2 business days
- CyberSecureDEFENDER
- 1 business day
- CyberSecureFORTRESS PRO
- Same business day
These are operational targets for initial acknowledgment and the start of work, not guaranteed resolution or restoration times. They and any after-hours response apply to covered systems only when incorporated into the signed Service Order or its attached response schedule.
Support hours
Standard business hours are Monday–Friday, 9:00 AM–5:30 PM Pacific.
After-hours response applies only when included in the signed Service Order or applicable service-level agreement.
Not sure which tier?
We'll match you to the right level of protection.
Answer a few quick questions or talk to us directly for a tailored recommendation and pricing.