Managed IT, RMM & Security
CyberSecure Packages
Three managed-service tiers that build on one another — proactive Remote Monitoring and Management (RMM), endpoint security, patching, system maintenance, support, and incident response. Contact us for pricing.
Choose your tier
Protection that scales with you
Each tier includes everything in the one before it, so you can start with essential coverage and step up as your needs grow.
Service levels
Service Levels & Response Targets
How quickly we engage is based on incident priority and your CyberSecure tier — higher-priority incidents and higher tiers get faster response.
Critical (P1)
Active security incident, ransomware, system down, or major business disruption.
- CyberSecure SHIELD
- 1 hour
- CyberSecure DEFENDER
- 30 minutes
- CyberSecure FORTRESS PRO
- 15 minutes
High (P2)
Significant security alert, major function impaired, or single-user outage.
- CyberSecure SHIELD
- 4 business hours
- CyberSecure DEFENDER
- 2 business hours
- CyberSecure FORTRESS PRO
- 1 business hour
Medium (P3)
Non-urgent issue with a workaround available, minor service impact.
- CyberSecure SHIELD
- Next business day
- CyberSecure DEFENDER
- 8 business hours
- CyberSecure FORTRESS PRO
- 4 business hours
Low (P4)
General questions, standard requests, and informational items.
- CyberSecure SHIELD
- 2 business days
- CyberSecure DEFENDER
- 1 business day
- CyberSecure FORTRESS PRO
- Same business day
Support hours
Standard business hours are Monday–Friday, 9:00 AM–5:30 PM Pacific.
Critical P1 events receive after-hours response according to package response targets.
Not sure which tier?
We'll match you to the right level of protection.
Answer a few quick questions or talk to us directly for a tailored recommendation and pricing.