Paso Robles TechSecure IT SolutionsComputer Repair & Tech
In-store, remote, and onsite help for repairs, setup, upgrades, software problems, and other one-time technology needs.
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“Stop looking for someplace else!. Brought my laptop here for service. The issue was handled quickly and professionally. Will go here every time for my IT needs.Traci and her crew are phenomenal.”
Three ways to get support
Visit our Paso Robles location, connect remotely, or have a technician come to you. View all service areas.
What we fix
From a slow startup to a failed drive, we diagnose and resolve the everyday problems that stop a computer from working.
In-Store Services
Common in-store services and prices at our Paso Robles location.
Browse common services below, or contact us if you do not see what you need.
Basic visual and functional assessment to identify common problems and recommend the next step. Extended testing, disassembly, repair, and advanced diagnostics are not included.
In-depth testing and troubleshooting to identify hardware, software, startup, performance, or operating-system problems. The $50 diagnostic fee is credited toward repair labor completed by Paso Robles Tech as a result of the diagnostic. The fee remains due if the customer declines the recommended service, no practical repair is available, the problem cannot be reproduced, or Paso Robles Tech is unable to complete the repair. Parts, data recovery, and additional services are separate.
Resolution of one straightforward in-store issue requiring no advanced diagnostic, substantial disassembly, or more than 15 minutes of technician time. Additional work requires customer approval and is billed under the applicable service or labor rate.
Install and test one supported, readily accessible computer component. Parts, complex disassembly, data migration, operating-system work, and additional troubleshooting are separate.
Install and perform basic setup of one supported software application using a valid customer-provided license or account. Data migration, customization, training, and troubleshooting are separate.
Assist the authorized owner with recovering or resetting a supported computer, phone, tablet, or other device password or passcode when technically possible. Proof of identity and device ownership is required. Some reset procedures may erase the device. Online-account recovery, activation-lock removal, encryption-key recovery, security-control bypass, and data recovery are not included. Manufacturer and service-provider restrictions apply.
Assist an authorized account user with resetting an email password. Identity verification is required. Account recovery, compromised-account investigation, multifactor-authentication setup, device configuration, and provider charges are separate.
Standalone dust-cleaning service for a computer brought to our shop. Remove accessible dust from the case, vents, filters, fans, and internal components, then wipe down the exterior. Included at no additional charge when the computer receives another in-store service. Extensive disassembly, liquid or corrosion cleanup, thermal-paste replacement, diagnostics, and repairs are separate.
Diagnose and remediate an active virus infection, persistent malicious software, unauthorized remote-access software, or other system compromise. Includes removal of detected threats and malicious persistence mechanisms, browser and startup cleanup, appropriate operating-system and software updates, security scanning, a complete system tune-up, physical cleaning, and final testing. Ransomware recovery, forensic investigation, business incident response, compromised-account recovery, identity-theft assistance, operating-system reinstallation, data recovery, and hardware repair are separate or quoted in advance. The virus-removal fee is waived when the serviced device enrolls in an eligible Managed Services plan with a commitment of at least three months. Quarterly and annual terms qualify. Enrollment must be completed at the time of service or before the service invoice is finalized.
Perform a complete computer tune-up and routine unwanted-software cleanup. Update the supported operating system and common software; check storage health and basic system condition; remove temporary files, junkware, potentially unwanted programs, unwanted browser items, and unnecessary applications; review startup items; adjust appropriate performance and security settings; perform a routine security scan; clean the exterior; remove accessible internal dust; and complete final system testing. Active virus infection, persistent malicious software, system compromise, operating-system reinstallation, account recovery, data recovery, and hardware repair are separate. The tune-up fee is waived when the serviced device enrolls in an eligible Managed Services plan with a commitment of at least three months. Quarterly and annual terms qualify. Enrollment must be completed at the time of service or before the service invoice is finalized.
Upgrade a supported Windows computer to an appropriate available Windows version and perform basic post-upgrade testing. Operating-system licenses, backup, data recovery, unsupported hardware, application-compatibility work, account recovery, and additional troubleshooting are separate.
Upgrade a supported Mac to an appropriate available macOS version and perform basic post-upgrade testing. Backup, data recovery, unsupported hardware, application-compatibility work, account recovery, and additional troubleshooting are separate.
Set up one supported new computer with one local or online user account. Install operating-system and common application updates, install up to two basic software applications, and perform a basic quality-control test. Data transfer, paid software, licenses, account recovery, peripherals, and additional configuration are separate.
Set up one supported new computer with one local or online user account. Install operating-system and common application updates, install up to two basic software applications, perform a quality-control test, and transfer up to 1TB of accessible user-created files from one readable source device. Additional sources, extended transfers, applications, licenses, account recovery, and data recovery are separate.
Create a sector-level clone from a readable source drive to a compatible destination drive. Includes installation when applicable, basic system testing, and verification that the cloned drive is accessible. Destination media, failing-drive recovery, encryption issues, and additional troubleshooting are separate.
Transfer accessible user-created files from one readable source device to one destination device. Includes up to 1TB of data and routine monitoring and verification. Does not include applications, operating systems, licenses, account setup, cloud migration, data recovery, damaged-media repair, or reconstruction of corrupted files.
Transfer more than 1TB and up to 5TB of accessible user-created files from one readable source device to one destination device. Includes routine monitoring and verification. Multiple source or destination devices, more than 5TB, cloud or network migration, unusually slow media, special file organization, damaged media, and other nonstandard requirements are quoted separately. Does not include applications, operating systems, licenses, account setup, data recovery, or reconstruction of corrupted files.
Pricing note
Pricing applies to the listed standard service scope. Additional labor, parts, data volume, hardware, software, or unexpected repair requirements may require separate approval. We will review any additional cost with you before proceeding.
Choose support at our shop, securely online, or at your location. Priority, after-hours, incident-response, and compliance rates are also listed below.
$150 / hour
View detailsHide detailsThe $50 minimum covers the first 20 minutes of in-store technical labor. After the initial 20 minutes, additional time is billed by the minute at $2.50 per minute. Parts, software, data recovery, specialized services, and separately priced flat-rate services are additional.
$150 / hour
View detailsHide detailsStandard onsite technical labor during business hours. One-hour minimum, then billed in 15-minute increments. Applicable trip charges, parts, software, and separately priced services are additional.
$175 / hour
View detailsHide detailsCustomer-requested priority onsite service during standard business hours. Moves the visit ahead of previously scheduled non-emergency work, subject to technician availability. After the one-hour minimum, time is billed in 15-minute increments. Applicable trip charges are separate. This rate replaces the standard onsite labor rate for the visit.
$225 / hour
View detailsHide detailsTechnical support performed outside standard business hours, on weekends, or as an approved emergency response. One-hour minimum, then billed in 15-minute increments. Applicable trip charges are separate. Subject to technician availability. This rate replaces rather than adds to another hourly labor rate.
$2.00 / minute
View detailsHide detailsRemote technical support billed at $2.00 per minute, with a $30 minimum charge per support session. Time beyond the minimum is billed per minute. Work included in an active managed-service package is not billed separately.
$200 / hour
View detailsHide detailsInvestigation, containment, remediation, and recovery work beyond managed-service scope.
$200 / hour
View detailsHide detailsHIPAA, FTC Safeguards, PCI-DSS, and CCPA/CPRA support.
Standard Business Hours
Monday–Friday, 9:00 AM–5:30 PM Pacific.
Billing Methods
In-store labor has a $50 minimum covering the first 20 minutes, then bills by the minute. Onsite rates have a one-hour minimum, then use 15-minute increments. Remote support has a $30 minimum, then bills by the minute.
After-Hours Response
Subject to availability and applicable rates. Managed-service clients may have response provisions based on their package.
Travel Charges
One Trip Charge applies per onsite visit based on the one-way Google Maps distance from our Paso Robles office. There is no charge for 0–4 miles, tiered charges apply from 5–59 miles, and longer trips require a custom quote.
Diagnostics & Quotes
Complex issues, project work, equipment, and specialized engagements may require an advanced diagnostic or a separate written quote.
Final Pricing
All rates remain subject to final scope confirmation and service availability.
One flat Trip Charge applies per onsite visit. Distance is the one-way Google Maps distance from 843 7th Street, Unit-C, Paso Robles, rounded up to the next whole mile. The charge covers ordinary round-trip travel time and mileage, is charged once per visit, and does not include onsite labor.
How it works
You approve the work and the cost before any repair begins — no surprises.
Bring your computer or device to our store.
We identify the problem and explain the repair options and estimated cost.
You decide whether to proceed before any repair work begins.
We complete the approved work, test the device, and let you know when it is ready.
Bring your computer or device to our store.
We identify the problem and explain the repair options and estimated cost.
You decide whether to proceed before any repair work begins.
We complete the approved work, test the device, and let you know when it is ready.
Before you visit
A few things help us diagnose and repair your device faster.
Bring the tower.
Bring the computer and power adapter.
Bring the laptop and power adapter.
Bring the password or PIN if the device requires one for login.
Please note: some devices may require an advanced diagnostic fee if significant disassembly or additional testing is required.
Break-fix support gets technology working again when something goes wrong. Business IT Services and managed protection take a more proactive approach by maintaining, monitoring, and protecting technology before issues become larger disruptions.