Pricing & Rates

Basic visual and functional assessment to identify common problems and recommend the next step. Extended testing, disassembly, repair, and advanced diagnostics are not included.

In-depth testing and troubleshooting to identify hardware, software, startup, performance, or operating-system problems. The $50 diagnostic fee is credited toward repair labor completed by Paso Robles Tech as a result of the diagnostic. The fee remains due if the customer declines the recommended service, no practical repair is available, the problem cannot be reproduced, or Paso Robles Tech is unable to complete the repair. Parts, data recovery, and additional services are separate.

Resolution of one straightforward in-store issue requiring no advanced diagnostic, substantial disassembly, or more than 15 minutes of technician time. Additional work requires customer approval and is billed under the applicable service or labor rate.

Troubleshoot and repair an existing supported operating system without performing a clean installation. Includes work intended to restore normal startup and core operating-system functionality. Hardware repair, malware remediation, data recovery, application repair, and operating-system reinstallation are separate.

Diagnose and remediate an active virus infection, persistent malicious software, unauthorized remote-access software, or other system compromise. Includes removal of detected threats and malicious persistence mechanisms, browser and startup cleanup, appropriate operating-system and software updates, security scanning, a complete system tune-up, physical cleaning, and final testing. Ransomware recovery, forensic investigation, business incident response, compromised-account recovery, identity-theft assistance, operating-system reinstallation, data recovery, and hardware repair are separate or quoted in advance. Eligible for the Managed-Service Enrollment Credit when enrollment requirements are met.

Ongoing managed cybersecurity and technology care for eligible computers and business environments. Depending on the selected package, services may include endpoint protection, threat and web protection, automated monitoring, patching, maintenance, backup oversight, and technical support. Coverage and pricing are based on the approved package, covered devices, and environment.

Standalone dust-cleaning service for a computer brought to our shop. Remove accessible dust from the case, vents, filters, fans, and internal components, then wipe down the exterior. Included at no additional charge when the computer receives another in-store service. Extensive disassembly, liquid or corrosion cleanup, thermal-paste replacement, diagnostics, and repairs are separate.

Perform a complete computer tune-up and routine unwanted-software cleanup. Update the supported operating system and common software; check storage health and basic system condition; remove temporary files, junkware, potentially unwanted programs, unwanted browser items, and unnecessary applications; review startup items; adjust appropriate performance and security settings; perform a routine security scan; clean the exterior; remove accessible internal dust; and complete final system testing. Active virus infection, persistent malicious software, system compromise, operating-system reinstallation, account recovery, data recovery, and hardware repair are separate. Eligible for the Managed-Service Enrollment Credit when enrollment requirements are met.

Upgrade a supported Windows computer to an appropriate available Windows version and perform basic post-upgrade testing. Operating-system licenses, backup, data recovery, unsupported hardware, application-compatibility work, account recovery, and additional troubleshooting are separate.

Upgrade a supported Mac to an appropriate available macOS version and perform basic post-upgrade testing. Backup, data recovery, unsupported hardware, application-compatibility work, account recovery, and additional troubleshooting are separate.

Set up one supported new computer with one local or online user account. Install operating-system and common application updates, install up to two basic software applications, and perform a basic quality-control test. Data transfer, paid software, licenses, account recovery, peripherals, and additional configuration are separate.

Set up one supported new computer with one local or online user account. Install operating-system and common application updates, install up to two basic software applications, perform a quality-control test, and transfer up to 1TB of accessible user-created files from one readable source device. Additional sources, extended transfers, applications, licenses, account recovery, and data recovery are separate.

Erase and reinstall one supported operating system, install available system and driver updates, install up to two basic software applications, and perform basic post-installation testing. Data transfer, backup, licenses, account recovery, specialized drivers, and additional configuration are separate. Customer authorization is required before existing data is erased.

Transfer up to 1TB of accessible user-created files from one readable source, erase and reinstall one supported operating system, install available system and driver updates, install up to two basic software applications, return the transferred files, and perform basic testing. Additional source devices, applications, licenses, account recovery, damaged media, and data recovery are separate.

Install and perform basic setup of one supported software application using a valid customer-provided license or account. Data migration, customization, training, and troubleshooting are separate.

Assist the authorized owner with recovering or resetting a supported computer, phone, tablet, or other device password or passcode when technically possible. Proof of identity and device ownership is required. Some reset procedures may erase the device. Online-account recovery, activation-lock removal, encryption-key recovery, security-control bypass, and data recovery are not included. Manufacturer and service-provider restrictions apply.

Assist an authorized account user with resetting an email password. Identity verification is required. Account recovery, compromised-account investigation, multifactor-authentication setup, device configuration, and provider charges are separate.

Install and configure one supported application requiring additional setup or testing. Licensing, database migration, network deployment, vendor support, and extensive customization are separate or quoted in advance.

Repair or recreate one damaged Windows user profile and verify basic sign-in functionality. Data recovery, password reset, application reconfiguration, extensive file migration, additional user profiles, and operating-system repair are separate.

Install and test one supported, readily accessible computer component. Parts, complex disassembly, data migration, operating-system work, and additional troubleshooting are separate.

Review the customer’s requirements and prepare a recommended list of compatible computer components, estimated prices, and purchasing options. Component prices and availability may change. Hardware purchasing, assembly, setup, software installation, testing, and data transfer are not included. Custom-computer assembly is billed separately.

Install current supported printer software and drivers on one customer computer and perform a basic test print. The customer must provide the computer, printer, required cables, credentials, and available software or licenses. Network installation, onsite setup, account recovery, and troubleshooting unrelated to the printer are separate.

Create a sector-level clone from a readable source drive to a compatible destination drive. Includes installation when applicable, basic system testing, and verification that the cloned drive is accessible. Destination media, failing-drive recovery, encryption issues, and additional troubleshooting are separate.

Transfer accessible user-created files from one readable source device to one destination device. Includes up to 1TB of data and routine monitoring and verification. Does not include applications, operating systems, licenses, account setup, cloud migration, data recovery, damaged-media repair, or reconstruction of corrupted files.

Transfer more than 1TB and up to 5TB of accessible user-created files from one readable source device to one destination device. Includes routine monitoring and verification. Multiple source or destination devices, more than 5TB, cloud or network migration, unusually slow media, special file organization, damaged media, and other nonstandard requirements are quoted separately. Does not include applications, operating systems, licenses, account setup, data recovery, or reconstruction of corrupted files.

Additional charge for transferring accessible user files from one additional readable source device as part of an approved data-transfer service.

Recovery of files from damaged, failing, corrupted, deleted, or otherwise inaccessible storage media. Scope, price, and estimated completion time depend on the media condition and recovery method. Recovery results are not guaranteed. Replacement media, third-party laboratory services, and subsequent data transfer are separate.

Sanitize one supported, functioning storage device using a media-appropriate method and verify completion. Failed, damaged, or unsupported media may require physical destruction instead.

Physically destroy one storage device using an appropriate destruction method and route the resulting material for electronic recycling. Customer must authorize permanent destruction before service.

Customer-requested priority handling for an in-store service ticket. Moves the ticket ahead of previously scheduled non-emergency bench work, subject to technician availability. Does not guarantee a completion time. Repair, diagnostic, parts, and other service charges are separate.

Pickup of one or more devices from the customer’s location for transport to Paso Robles Tech. Does not include onsite diagnostics, complex equipment disconnection, packing, or technical support. The applicable distance-based Trip Charge is billed separately.

Return delivery of one or more serviced devices to the customer’s location. Does not include onsite installation, setup, testing, or technical support. The applicable distance-based Trip Charge is billed separately.