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Remote online support
Get help remotely
Get help with software, settings, accounts, and other issues that can be handled online, without bringing your computer to the shop.
Pricing
$2.00 / minute
Connect securely with a technician for convenient online troubleshooting, software assistance, configuration help, and other issues that can be resolved remotely. Billed only for the time used, with a $30 minimum.
Work included in an active managed-service package is not billed separately.
View all support ratesBefore we connect
- Have your computer powered on and connected to the internet.
- Be at the device and ready to describe the problem.
- Have a phone available so we can walk through the connection together.
- Wait for our technician’s connection instructions; this request does not start a remote session.
Support hours
Monday–Friday, 9:00 AM–5:30 PM Pacific
Requests are reviewed by our team; submitting a request does not guarantee immediate service.
Request remote help
Tell us what is happening. We’ll contact you to confirm whether remote support is suitable and arrange the next step. Do not include passwords in your message.