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Hourly ServiceHourly Services
Ad-Hoc Technical Support
On-demand help for issues outside of a managed services agreement.
Overview
On-demand technical support for issues outside of a managed services agreement, including emergency repair, backup assistance, security incident support, or guidance on a specific technology or compliance-related question. Billed at standard hourly or project rates.
Limitations & Scope Notes
- Minimum charges and billing increments vary by service and are shown with each published rate.
- After-hours rates apply outside Monday–Friday, 9:00 AM–5:30 PM Pacific, and on weekends and holidays.
- A separate Trip Charge may apply to onsite visits based on one-way distance from the Paso Robles office.
- For managed customers, initial incident response is included only to the extent expressly provided in the applicable agreement or Service Order and is subject to any applicable SLA. BackupGuard enrollment alone does not include incident response. The incident-response rate applies to non-managed engagements and extended work beyond managed scope.
Related Terms
Related services
Other services in Hourly Services and closely related offerings.