24/7 Automated Monitoring with Professional Oversight
Continuous automated monitoring (NinjaOne + Bitdefender GravityZone) with severity-based human response.
Overview
Paso Robles Tech uses NinjaOne and Bitdefender GravityZone to provide automated monitoring for defined security, performance, and system health indicators across managed devices, 24 hours a day, 7 days a week, 365 days a year. When something falls outside expected parameters, an alert is automatically generated, classified by severity, and routed for review or response. This is automated monitoring, not live manual surveillance — the team becomes involved when an alert requires review, investigation, escalation, or corrective action.
Why it matters
Risks can be identified around the clock while response activity is prioritized based on severity, package level, and service-level commitments.
Key capabilities
- Watches for security threats, device health issues, system-down events, failed services, and patching concerns.
- Automatic alert generation, severity classification, and routing.
- Human response follows the Service Level Response Targets for the selected package.
Supported systems & requirements
Package availability
Workstation packages
Server packages
Limitations & scope notes
- Not all alerts require action.
- Response times are targets for initial acknowledgment and start of work, not guaranteed resolution times.
- After-hours response is available for Critical (P1) events at every tier; P2–P4 are handled during standard business hours.
Related terms
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