Technician-Assisted Recovery
Guided support to review recovery needs, identify restore points, and assist with recovery.
Overview
Routine technician-assisted remote restores of files and folders from available recovery points for covered sources are included in every BackupGuard package. Paso Robles Tech verifies the requestor, restore target, and overwrite risk before each restore. Full rebuilds, major application or database recovery, onsite work, hardware, and third-party costs require separate scope and pricing unless expressly included in the Service Order.
Key Capabilities
- Assisting with file and folder-level recovery.
- Restoring previous data versions where available.
- Coordinating recovery actions based on available backups and restore points.
- Providing technical guidance during recovery scenarios.
- Supporting recovery efforts when data loss, device failure, or accidental deletion occurs.
Package Availability
Workstation packages
Server packages
Related Terms
Related services
Other services in Recovery and closely related offerings.
Self-Service Restore Options
Authorized users can initiate supported file/data restores directly for common needs.
View detailsPriority Recovery Coordination
Elevated attention and organized response for higher-impact backup or recovery events.
View detailsWindows Server Image Backup
Image backup for eligible Windows Servers in every BackupGuard server tier.
View detailsWindows Workstation Image Backup
Windows workstation image backup starts in DEFENSE; eligible Windows Server image backup starts in CORE.
View details